international call center

  • Lead generation
  • Outbond sales Appointment fixing cold calling
  • Telemarketing answering services
  • Inbound & outbound customer service
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back office /data processing and management

  • All kind of virtual back office support
  • Data Entry
  • Order processing
  • Claims entry
  • Invoicing ETC
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property preservation work order processing

  • We can handle all kinds of data entry needs related to field services ,such as grass cut work order , maintenance work order , invoicing bid processing and zero bill work order . We have experience in MCS vendor360.safeguard , corelogic Lps PPW ete.

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UNIVERSAL IT ---------(The Digital Hands)

We are always ready to provide a big hand/customized, smart, trained and professional helping digital hands to YOU, our valued clients to maximize your business growth, bring your customer’s satisfaction and make your life stress free and to be relaxed, we are always ready to take over all the hard and time consuming work of yours ........

We work with pride & we’re a small team with a giant dream.

Careers.

UNIVERSAL IT is known to many as a place where incredible careers begin. Whether your career is just beginning or you are making a fresh start, we empower our people through continuous opportunities to grow and explore the different career UNIVERSAL IT has to offer. UNIVERSAL IT is all about caring for one another through teamwork, service and belief in excellence.

Universal it is all about caring for one another through teamwork ,service and belief in excellence.

Why us (UNIVERSAL IT):

We are in this sector over 9 years now and all of our employees are well educated and trained, and every team is closely supervised by Team leaders, QA and supervisors, and the amazing fact is all of your haired agents will work from under one roof and it is possible to give you our CC camera access that you can always watch online from anywhere of the world what is your employees are doing and guide them for betterment if needed. Our HR and RND team works all the time to Maximus the best use of time and resources regarding your particular projects and provides daily, weekly and monthly real time report of the project to you. We train and evaluate performance our staff timely basis and you or someone from your team/company/business associate can have training session any time you want for the success of your projects.

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UNIVERSAL IT ---------(The Digital Hands)

We are always ready to provide a big hand/customized, smart, trained and professional helping digital hands to YOU, our valued clients to maximize your business growth, bring your customer’s satisfaction and make your life stress free and to be relaxed, we are always ready to take over all the hard and time consuming work of yours ........

We are Expert & Experienced in the following area:


#1: INTERNATIONAL CALL CENTER


We are very experienced in Call Center Industry for Lead Generation, outbound sales, appointment fixing, Telemarketing, answering services, survey and Inbound customer services. We have world class calling agents and Virtual Assistant. We can operate 24/7with facility of 100 seats for any projects and we are flexible to expand 100 to 500 seats according to client’s needs.


#2: Data Processing and management:


We do large amount of Data Management and data Processing/ Data Entry for any Medium to Large Company and all kinds of BackOffice support. Order Processing, Claims Entry, Invoicing ETC.


We are operating 24/7with 100 seats of a USA & Canadian project and also ready for any projects and we are flexible to expand 100 to 500 seats according to client’s business needs.


#2: PROPERTY PRESERVATION WORK ORDER PROCESSING:


Universal IT we are outsourcing data entry firm where we tend to help property preservation organization by processing their work orders.


We process work order for the different national of property Preservation Company & also for different real estate company. We process for Safeguard, MCS, AFAS, M&M, NFR, NFN, Five Brothers, SandCastle, Cyprexx, IMS, Sentinel, PK Management, LPS, AIM, Root assigning, Wolverine, Guardian, Spectrum, ZVN, Corologic, First Allegiance, Data Importing, PPW, Pruvan, Bluebook etc. We are expert in bidding, reporting damage & invoicing properly. We provide quality processing service.


We are expert for Initial Secure, Cash for Key, Eviction, Grass Cut, Winterization, Snow Removal and other maintenance work order. We extra care for any kind of special work order. Our processor expert in bidding, identify damage, proper measurement and so on. We have expert for repair base, XACTPRM and CE.

Property Preservation, we can handle all kinds of data entry needs related to Field Services, such as Grass Cut work orders, Maintenance Work order, Invoicing, Bid Processing and Zero Bill Work order. We have experience in MCS, Vendor360, safeguard, corelogic, Lps, PPW etc.

We work for 2 shifts every day 8 hours each 7 days a week, 365 days a year (24/7/365), we provide our clients monitor real time their work and staff they hire with facility to train for your own kind of property preservation projects and showers and client can send their representative to be with us during work.


IT & Software: Help with IT & Software, Managed software & IT services.


What We Do

We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business.

UNIVERSAL IT is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business.

Lead generation

We do lead generation though Telemarketing & Email Marketing. We have 9 years of Lead generation experience for Canad & USA projects,  are running with 100 seats 24/7.

We do lead generation though Telemarketing & Email marketing. We have 9 years of Lead generation experience, we have done many sales and lead generation for Canada, USA and UK market in different verticals, like: Appointment settings for Windows & doors replacement, home improvement, Energy deregulation, solar power, telecom, TV cable, internet, Cash advance, Credit Repair, Mobile contact sealing, Real estate, medical, Time share, answering services,  Property preservation work order processing,   Virtual customized services and customer support, data management and data entry.

 

Selecting an outsourcing partner is a big deal, but it’s nothing to sweat. It’s an opportunity to achieve excellence in areas that are not likely your company’s core competencies, but are still vitally important to your success. Higher flexibility, adaptability, and scalability are just a few of the advantages. Choosing a partner with experience in implementing and scaling up or down to service a variety of programs, locations, and languages can help increase your customer satisfaction, reduce costs and build brand loyalty.

We help the world’s largest brands build customer loyalty by creating exceptional customer experiences that drive growth and profitability. Industry leaders have relied on us for nearly four decades because we have remained fiercely committed to delivering exceptional service while constantly exploring opportunities for continuous improvements and operational innovation.

Data Entry

Back office work order processing

Data Entry Firm

We are best and very much reliable to do any kind of Data entry Related work like: Order processing, invoicing, DATA ENTRY, Property Preservation Work Order Processing, Outbound Telemarketing for last 7 years and growing big now. We are open 24/7/365 and have facilities for 100 Employee in every shift with experienced in Data Enrichment, property preservation work order processing, Order Processing, data entry jobs.

 

Claim Entry, Back Office data entry, Digitization of large to Medium size Manual Data base, Survey, from felling etc. Our Data Entry operators are very much experienced and average typing speed is 40WPM to 55WPM with 95% to 99% accuracy.

 

Why us: We are in the sector over 9 years now and all of our employees are well educated and trained, every team is supervised by Team leaders and supervisors, according to clients need you can do customized training with agents via direct training or Online face to face training facilities and the amazing fact is all of your haired agents will work from under one roof and it is possible to give you our CC camera access that you can always watch what is your employees are doing. We train our agents first on the basis of your training documents and then our world class highly educated trainers and then you or someone from your team can do the final training and test prior to start live work.

We will be glad to serve you to have your desired success. And ready to learn your process to do it with 100% quality with reasonable and very affordable price.

Telemarketing

Best Telemarketing company

Telemarketing

Lead Generation

UNIVERSEAL IT is a global provider of Contact Center Services speaking more than 4 different languages with 24/7/365 support w. We are committed to make a positive impact on our clients’ business results through our top notch management members who are experienced in BPO solutions for more than 5 years. Our office center operates in Dhaka, Bangladesh for the international market.

We are doing Outbound Telemarketing for last 9 years and growing big now and we are interested to have more new Client to serve. We are open 24/7 and experienced in:

  • Outbound Telemarketing
  • Lead Generation
  • Business Advertising
  • Inbound Customer services
  • Appointment Setting
  • Cold Calling
  • Sales
  • Answering Services
  • Virtual Services
  • Order Processing
  • Also for any customized services that can be done over Online.

 

 

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